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(A) WHAT IS NICE2SHOP?
>> (B) ORDERING
>>
1. How do I buy ?
2. Order Confirmation
3. Will I be notified if an item is out of stock?
4. Do you provide wrapping services?
5. What if I do not receive my order?
6. Do you take international orders?
7. What is your Goods Return Policy?
(C) PAYMENT
>>
8. How do I pay ?
9. Security - Using Credit Card on line
10. What is your Privacy Policy?
11. When is my credit card charged?
(D) DELIVERY SERVICE
>>
12. Date and Time of Delivery
13. Special Delivery Date
14. Delivery Charges
15. Can I deliver an item as a gift to someone else?
16. Can I collect my purchase in person?
17. Is the courier service available for whole Malaysia?
18. What are the delivery rates for international orders?
(E) CUSTOMER SERVICE
>>
19. How can I check on my order status?
20. How do I add myself to your mailing list?
21. I forgot my password. What should I do?
22. What information do we collect and how do we use it?
23. How do I contact you for inquiries and comments?
24. Where can I get assistance if I have any questions regarding my purchase?
25. Redemption Points / Credit Points
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| (A) WHAT IS NICE2SHOP?
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| 1. |
What is Nice2Shop? |
| |
It is a virtual shopping mall which is always open. You can
purchase most of the products sold by the popular multi level marketing
companies in Malaysia in the mall without being a member of those MLM companies
individually. |
| (B) ORDERING
|
| 1. |
How do I buy? |
| |
www.nice2shop.com provides you an easy and secure way to shop. The menu on the left of every screen will start you off in looking for your choice of items. On the product description and price pages, there will be a button on the bottom right side of every product. If you wish to buy any items from the list, just click on the button and this will add an item to your Shopping Cart. You are not obligated to commit the order at this stage. In the Shopping Cart page, your choice of items are listed with their information and pricing. To remove the items from your basket, click on the check box and press "Delete Selected Items". You may also continue shopping by clicking on "Continue Shopping" at the end of the page. Once you are ready to pay, proceed to click on CHECK OUT button. At CHECK OUT page, you will enter your personal details, contact and delivery information, as well as your payment method. Once you have confirm the CHECK OUT process, your order will be processed for delivery. |
| 2. |
Order Confirmation |
| |
When you submit an order online, you will be given an order confirmation number and a summary of your order. We will send you an email to confirm the shipping of your order within 24 hours during normal business days along with the Consignment / Shipment No. of the appropriate Carrier upon shipping the package to enable you to track the order online through our website. If you do not receive an email confirmation within this time period, please email us with your order number and we will promptly respond to your request.
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| 3. |
Will I be notified if an item is out of stock? |
| |
In order to provide our best service, we prefer to sell an ex-stock products. Every product that you can find in www.nice2shop.com is
an ex-stock item. In the event an item you request is out of stock, you will be notified by email for the availability and validity of the item.
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| 4. |
Do you provide wrapping services? |
| |
For a value-added service, you can request for gift wrapping service from us at a very minimum charge. Before check-out, choose to gift-wrap the order [the button is at the bottom of the left hand column and give us the delivery address of the recipient. You must also give us your billing address. Invoices are not included in the shipment and will only be mailed to you upon request. |
| 5. |
What if I do not receive my order? |
| |
Orders do not arrive for two reasons:
i) It may not have been packed and shipped out from www.nice2shop.com due to technical reasons OR
ii) The order may be lost during shipment.
In the first instance, check on your order status using
ORDER STATUS to see if your order has been processed.
If your order has been processed and shipped out, it is possible that your order may be lost during transit. If you believe that to be the case, email us at
sales@nice2shop.com with your order confirmation number or contact us at +603-21165720. |
| 6. |
Do you take international orders? |
| |
No. We are not providing this service currently until further notice. |
| 7. |
What is your Goods Return Policy? |
| |
(a) Damaged Goods
Given the nature of the items we sell, we only accept returns if the items were damaged during delivery and we are unable to send you a replacement unit. We will refund the cost of the items ONLY. (Delivery charges are not refundable). Any item that shows sign of damaged, leakage or broken at the time of delivery,
please notify us preferably within 24 hours from the day of order receipt via
email:
sales@nice2shop.com
or call
Customer Service personnel at +603-2116 5720.
Monday - Friday 10:00 a.m. to 5:30 p.m.
(All notification beyond 24 hours will not be entertained)
(b) Order and Discrepancies
In the event of order discrepancies upon opening
of the package the items must be in its original, unopened and unused condition provided it is our company's delivery or processing error. You may return the wrong items within 3 days of receipt of your order.
To arrange for a return,
email us or use the
feedback section or contact us at +603-2116 5720 (Monday - Friday 10:00 a.m. to 5:30 p.m.) to inform us of your intention to return items. We will issue you a Return Authorisation (RA) number. Please state the reason for your return on the back of your packing slip. Please enclose the slip in the carton, wrap it securely, and label your return to the address listed below:
Attn: Returns - RA# [write Return Authorisation number here]
Nice2Shop Dot Com Sdn Bhd
Suite 8.10, 8 Floor, Wisma Zelan,
No 1, Jalan Tasik Permaisuri 2,
Bandar Tun Razak,
56000 Kuala Lumpur,
Malaysia.Returns will be processed within 7-10 days. Your credit refund will be mailed to your delivery address. Please note that we will only refund the cost of the items only. (Delivery charges are not refundable). |
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| (C) PAYMENT |
| 8. |
How do I pay? |
| |
There are two ways you can make the payment:
| i) Online payment via: |
a) Visa and Master Credit Card |
| |
b) Maybank2u.com.my internet bank transfer services |
| |
When using your credit card for payment on our site,
please ensure that the address you provide us with is
the same address your credit card billing statements are mailed to. |
| ii) Payment through Bank : |
a) TT |
| |
b) Bank Draft |
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c) Malaysian Cheque |
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d) Money Order |
Complete the order form as instructed and click [Submit]. All bank draft, Malaysian cheque or money order
must be bank in or transfer to one of the following bank accounts:
| Maybank |
Nice2Shop Dot Com Sdn Bhd |
| Account No. |
5142 7133 4939 |
| Public Bank Berhad |
Nice2Shop Dot Com Sdn Bhd |
| Account No. |
3136 8217 25 |
| OCBC (Malaysia) Bank Berhad |
Nice2Shop Dot Com Sdn Bhd |
| Account No. |
7071 0532 36 |
| Citibank Berhad |
Nice2Shop Dot Com Sdn Bhd |
| Account No. |
0112 5610 04 |
| HSBC Bank Malaysia Berhad |
Nice2Shop Dot Com Sdn Bhd |
| Account No. |
3592 5433 1101 |
After the transaction, please scan and email us at
sales@nice2shop.com or fax to: +603-2116 5721 your payment reference to expedite the delivery.
Please take note that paying by cheque slow down your order, as we do not process your order until your cheque is received, and we don't deliver the items until your check or draft is cleared. This may delay your order about 6 to 7 days.
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| 9. |
Security - Using Credit Card on line |
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"We want you to have complete peace of mind and 100% worry free when you shop with us online."
a. Secure Online Store
Our Online Store, provided by MyMall, resides on a server marked by the GeoTrust Secure Server Authenticity Certificate. This is why Nice2Shop.com can confidently display the GeoTrust logo on its secure online payment webpage.
b. Transfer of Information
Critical information, such as personal and credit card details are transferred between your computer and our Secured Online Store server in an encrypted form. This means that the information is converted and hidden in code form to prevent unauthorised access. Our automated initial confirmation of order, which is sent to you by email, does not display the full credit card details. Neither does the order itself which comes to us in the same manner, because email is an insecure medium. We retrieve these critical details directly from our Secured Online Store server, again through the use of passwords and encryption.
c. Secure Web Browsers
Due to the above method of transferring information, our Secured Online Store offers completely secure checkout (payment) forms. Please ensure that you are using a secure web browser (e.g. Secure Sockets Layer (SSL) Enabled) for the best results. The checkout forms will fail on non-secure browsers.
d. Offline Payment Alternatives
If you still do not feel comfortable about submitting your credit card details through your web browser, you can choose the following method of paying for an order:
By Credit Card via Fax:
This allows you to print out the order form with your selected items, fill in the credit card details by hand, and fax the whole document to us. If you are using this method, our fax number is: 603-2698 5399. |
| 10. |
What is your Privacy Policy? |
| |
As a visitor to www.nice2shop.com, we are committed to ensure your privacy. All information collected through our site is exclusively used for www.nice2shop.com to improve and enhance the quality and reliability of our site. All information provided through this web site will not be shared with other companies. We respect the privacy of personal information submitted to us and will only use it when it becomes necessary to contact you regarding your order. |
| 11. |
When is my credit card charged? |
| |
www.nice2shop.com normally, charges your credit card after the verification of the credit card information has been approved by the respective banks and before an order is processed and ready to be shipped. |
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| (D) DELIVERY SERVICE |
| 12. |
Date and Time of Delivery |
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Please allow a minimum of:
7 working days (1 day availability plus 2 days shipping time) for your order to be delivered within Peninsular Malaysia and 14 working days for East Malaysia, Singapore and Brunei. However, this is only applicable to On-line payment via Visa, Master Card, Charge Card and Debit Card. |
| 13. |
Special Delivery Date |
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You can also choose the date of your delivery, as long as the date is 7 working days from current date for West Malaysia and 14 working days from current date for East Malaysia, Singapore and Brunei. Just fill in the delivery particular in the order form and our delivery personnel will do their best to meet your request. If your delivery date falls on a Sunday and Public Holiday, we will send the items on the next working days. Please do not hesitate to email us (
sales@nice2shop.com ) or further instructions. |
| 14. |
Delivery Charges |
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Free Shipping
- Malaysia - orders above RM180
- Singapore - orders above SG$180
- Brunei - orders above $180
For Delivery within Malaysia
- Order below RM180
RM5 for Selangor, WP Kuala Lumpur and WP Putrajaya
RM10 for East Malaysia and Other States
For Delivery to Singapore
- Order below SG$180 = RM20
For Delivery to Brunei
- Order below BR$180 = RM50
Your packages may be subject to the customs fees and import duties of
the country (Singapore & Brunei) to which you have your order shipped. These
charges are always the recipient's responsibility.
Specially tag item (for every 500g after the 1st 500g)
- RM1 for Selangor, WP Kuala Lumpur and WP Putrajaya
- RM2 for Other States in Peninsular Malaysia
- RM3 for East Malaysia
- RM10 for Brunei
List of specially tag item:
002200
870800
815300
800100
000103
747700
849200
922200
003300
896700
840000
970700
686300
976100
218101
683300
503000
506000
206087
207062
0704
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| 15. |
Can I deliver an item as a gift to someone else? |
| |
You can send your order to anyone, anywhere within Malaysia, Singapore and Brunei. Simply fill in the particulars of delivery in the order form, and we will send your gift to the doorstep of
the recipient. However, detail information of the recipient including contact number reachable during office hour need to be provided.
However, we have to sincerely apologize that the above service are not offerred to the foreign purchasers for the time being. For the foreign purchasers, the buyer and the recipient have to be the same person.
Please be informed that it is our company's policy that ALL RECIPIENTS are required to produce their identification card or relevant documents (Passport for foreign buyers) upon delivery. Our delivery men reserves the right NOT to hand over the items when the recipient can not produce the document requested. |
| 16. |
Can I collect my purchase in person? |
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No, the purchases will be delivered to you by courier. |
| 17. |
Is the courier service available for whole of Malaysia, Singapore and Brunei? |
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Courier service is available for whole of Malaysia, Singapore and Brunei |
| 18. |
What are the delivery rates for international orders? |
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We have to apologise that the service is not available for the time being. |
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| (E) CUSTOMER SERVICE |
| 19. |
How can I check my order status? |
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To check your order status, login using your member ID and password, then procedd to
ORDER STATUS page. Alternatively, email us at
sales@nice2shop.com with your order confirmation number.
For international orders, you may use the airway bill/tracking number provided in the delivery confirmation email sent to you when your order is shipped. Tracking details will be included in the email. |
| 20. |
How do I add myself to your mailing list? |
| |
To add your email address to the www.nice2shop.com mailing list, enter your full name and your email address at the left hand top column of the main page at www.nice2shop.com. |
| 21. |
I forgot my password. What should I do? |
| |
Do not panic. At the login page, there is a "Password Reminder" link, click the link and the member will be requested to fill up a form. After submitting the form and if all conditions are verified and matched, the member password will be sent to you by e-mail. |
| 22. |
What information do we collect and how do we use it? |
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When you place an order, we need to know your name, e-mail address, mailing address, I/C or Passport number, credit card number and expiration date in order to process and, fulfil your order. In the case that the purchaser is the same person as the recipient, the contact number and address that is reachable during office hour is required.
For goods delivery purposes, if the recipient is a different person from the purchaser, we need the information of the recipient's name, delivery address, contact number during office hour and the email address to ensure our on-time delivery to the recipient.
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| 23. |
How do I contact you for inquiries and comments? |
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We welcome any inquires and comments about our products and services, you can email us at
inquiry@nice2shop.com or
feedback@nice2shop.com.
To submit a customer feedback, just click open the "icon" at the "Contact Us" and we also ask for your e-mail address, although you can choose not to have your e-mail address displayed with your feedback.
We monitor customer traffic patterns and site usage to help us develop the design and layout of the store and to create new services.
We may also use the information we collect to occasionally to notify you about important changes to our web site, our new services and special offers or promotions we think you'll find interesting. |
| 24. |
Where can I get assistance if I have any questions regarding my purchase? |
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You can call customer service hotline 03-2694 9399 for assistance. |
| 25. |
Redemption Points / Credit Points |
